Shipping Policy
For orders within India: Shipping within India is free for all orders above Rs.999. However, If you shop in India and ship internationally you will be charged shipping.
Merchandise will be dispatched and delivered between 3-14 days after the order is confirmed. Since each designer and craftsman’s process is unique, hence shipping times may vary from label to label. Look for shipping info on the product page for individual shipping times. However, owing to the pandemic we cannot commit to the above-mentioned timeline. Due to government restrictions certain areas, workshops and cities continue to remain locked down or in containment zones. We appreciate your love and support, understanding, and patience in these unprecedented times.
Please read the product descriptions for any exceptions in delivery times before placing your order.
Our courier partners work 24×7 to deliver goods at the earliest. But at times delivery time is subject to factors beyond our control including unexpected travel delays from our courier partners and transporters due to weather conditions and strikes. At times during this pandemic in certain areas, only essentials can be delivered so which also delays the delivery during lockdowns.
Please make sure that the shipping address is correct, as we will not be able to redirect the orders once they are dispatched to you.
Address change will be accepted only if the order has not been shipped and only if the new location is within the same state.
As soon as your package ships, we will email you your package tracking information.
Our delivery time starts from the moment an order is accepted and includes a 24 hour period where your items will be processed. Please note this can take longer during our sale periods when it may take up to 72 hours for shipments to be dispatched.
Delays due to designer’s production capacities will be captured at the outset and communicated to you at the time of order confirmation – you may reserve the right to accept or cancel the order.
All orders will require an OTP sent to the mobile number provided or signature upon receipt. This is solely guided by our shipping partners and we have no control to change the same.
If you have loved and purchased products from multiple designers, these products will reach you at different times (within India) as designers send you the products directly i.e. your total order will reach you in instalments. If it is an international order, we will have it all shipped together.
Should we fail to deliver products due to unavailability, poor product quality, inventory, or other internal issues, we will cancel your order and offer you a full refund.
Our delivery teams will attempt to deliver your purchase two times over four business days before it is considered a non-delivery and sent back to the designer. In such cases, you will be given store credit or will have to bear the cost of re-shipment.
For International orders: Our website acts as a platform for Multi designer products so all the above-mentioned terms and condition applies to international orders as well which is mentioned in shipping within India. International shipping will be done from our registered office after collecting your merchandise from the respective designer / designers ( in case of more than one designer). Merchandise will be dispatched between 10-18 days after the order is confirmed. Please read the product descriptions for any exceptions in the delivery times before placing your order. The shipping cost will be calculated based on weight and the country to which you are shipping to at the time of checkout.
For all international deliveries, customs and duties will have to be paid on arrival by the customer if applicable. Most countries are shipped to on a: DDU (Delivery Duty Unpaid) basis, which means product prices displayed are exclusive of all taxes and duties. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival. Please note we are unable to advise the duty amount. For more information, please write to us : care@notjusttrivai.in
Cancellations:
Cancellation requests will be accepted strictly within 24 hours of placing the order only.